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IP telephony and communications

Organise calls with an IP phone system, external lines, extensions, automated menus and call queues.

Original content

A telefonia IP permite reunir a comunicação interna e o atendimento externo numa central configurada para a organização. A Tibantu implementa IP-PBX e recursos VoIP para encaminhar chamadas, organizar departamentos e apoiar equipas de atendimento. Os recursos dependem da plataforma, do operador e do licenciamento escolhido.

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Illustrative image: IP telephony and communications
Understanding the solution

How this service supports your business

Organise calls with an IP phone system, external lines, extensions, automated menus and call queues.

Technical and functional scope

The solution in detail

Technical solution

We plan extensions, simultaneous calls and call handling with an IP phone system. The solution may include desk phones, softphones, automated menus and queues. Operator availability, numbering, recording permissions and internet quality are checked when defining the scope.

  • Extensions and agent assessment
  • IP phone system and endpoint configuration
  • Call menus, queues and audio tests

Implementation and assessment

We confirm the requirements and existing conditions before selecting equipment and scheduling changes. The agreed work is tested and handed over with operating guidance.

  • Extensions, agents and simultaneous calls
  • Operator, numbers, recording and reports

The final scope, equipment, licences, schedule, costs and support conditions are defined in the proposal after assessment.

From assessment to follow-up

How we work

  1. Tell us your objectives, location, users and existing equipment.
  2. We assess compatibility, access conditions and the technical scope.
  3. Review the proposal, including costs, responsibilities and schedule.
  4. We carry out the agreed installation or configuration and tests.
  5. Receive operating guidance and the follow-up agreed in the proposal.

Frequently asked questions

What is needed to request a proposal?

Provide your contacts, location, goals, quantities and existing equipment. You may select several services without creating an account.

Are equipment and licences included?

Only when expressly listed in the proposal. Compatibility and valid licences are checked before implementation.

Can the solution be adapted to existing equipment?

We assess the current installation first. Reuse, integration, migration and any necessary replacement depend on compatibility and the agreed scope.

What may be included

  • Extensions and agent assessment
  • IP phone system and endpoint configuration
  • Call menus, queues and audio tests

The final scope, equipment, licences, costs and conditions will be defined in the proposal.

Information for your proposal

  • Extensions, agents and simultaneous calls
  • Operator, numbers, recording and reports
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